This Subscription Service Agreement (the “Agreement”) is between Kind Cyber LLC (“Kind Cyber” or “we”) and the undersigned client (the “Client” or “you”).

This Agreement explains what is included in your subscription plan, how support works, and the

important limits of the service.

1. What This Service Is

   Kind Cyber provides general cybersecurity and digital safety support consulting designed to

   help clients reduce risk, identify scams, and feel confident using everyday technology.

   Support may include guidance and hands-on help related to suspicious emails, scam

   messages, device settings, account safety, WIFI, cloud, and other common online concerns.

   This is a technology guidance and support service only. It is not emergency services, law

   enforcement services, or professional legal, financial, or medical advice or healthcare support.

2. Subscription Plan Options

   This Agreement applies to the following subscription plans:

   Guardian Plan: $12.99 per month

   Guardian+ Plan : $29.99 per month

   Plan pricing may change in the future, but we guarantee the rates listed above for your initial 12-

   month subscription term and will notify you in advance of any rate changes prior to renewing

   your next 12-month billing period.

   OR

   30-Day Free Trial: New clients may be eligible for a one-time, 30-day free trial of the Guardian

   Plan. This trial grants access to the chosen plan's features subject to the trial-specific

   onboarding, support, and billing terms outlined in Sections 3, 7, and 13 of this Agreement.

3. What We Can Help With

   Depending on your needs, Kind Cyber may assist with:

    Identifying phishing emails, scam texts, and suspicious websites

    Recognizing pop-ups, malware warnings, and fake tech support scams

    Password safety and account security recommendations

    Multi-factor authentication setup and troubleshooting

    Safe use of phones, computers, tablets, email, and apps

    Wi-Fi and home internet safety basics

    General security and privacy settings review

    Guidance when something “feels wrong” online

4. What This Service Does NOT Include

   Kind Cyber does not:

    Recover stolen funds or reverse transactions

    Act as a bank, credit card company, government agency, or law enforcement

    Contact scammers or impersonators on your behalf

    Monitor your devices 24/7

    Provide emergency services

    Provide legal advice, financial advice, tax advice, or medical advice

    Guarantee prevention of all hacking, scams, fraud, identity theft, or data loss

   Cybersecurity reduces risk, but it does not eliminate risk.

5. Supported Communication Channels

   Support may be provided via text message, email, scheduled phone calls, and remote screen

   support (only with your permission). Kind Cyber will never access your device without your clear

   permission.

6. Response Time Expectations

   Kind Cyber support is provided during normal ET business hours: Monday through Friday,

   excluding major U.S. holidays.

   We aim to respond to text and email messages within one business day, but response times

   may vary depending on demand, travel schedules, and the complexity of your issue.

   Phone support is provided by appointment.

   Kind Cyber does not provide guaranteed emergency response or after-hours monitoring.

7. Monthly Support Time Allowances

   Each plan includes a monthly support allowance:

   Guardian Plan:

    Up to 30 minutes per month of phone support

    Discounted rate ($60 per hour) on in-home visits

   Guardian+ Plan:

    Up to 60 minutes per month of phone support

    Up to 1 in-home visits per year (scheduled in advance)

    Discounted rate ($60 per hour) on in-home visits beyond the visit included per

   year

   Unused monthly support time or annual in-home visits do not roll over.

   Phone calls are counted based on actual time spent.

   If you use all of your monthly included support time, you may request additional support time at

   a rate of 30 minutes for $30.

   7.1. Support Allowances and Limits During the Free Trial During the 30-day free trial, you

   receive the standard monthly support allowance of the Guardian Plan (30 minutes). If you

   exceed your plan's allotted support minutes during the 30-day trial, any additional call support

   requested will be subject to our standard overage rate of $30 per 30 minutes. These overage

   charges are not free and will be billed to your payment method on file.

8. Healthcare, Medical Devices & HIPPA

   Kind Cyber is not a healthcare provider and is not compliant with the Health Insurance

   Portability and Accountability Act (“HIPAA”).

   Kind Cyber does not access, handle, view, store, or discuss protected health information

   (“PHI”).

   Kind Cyber does not provide medical advice, diagnosis, treatment, or healthcare support and

   does not assist with healthcare systems, medical devices, health wearables, patient portals,

   telehealth platforms, prescription systems, or health-related apps or accounts.

   Any issue involving health or medical technology is outside the scope of this Agreement. If your

   issue relates to healthcare technology, you should contact your medical provider or the device

   manufacturer.

9. Privacy & Confidentiality

   Kind Cyber respects client privacy. We do not sell or share personal data.

   While providing services, we may see personal information on your device (emails, messages,

   account names, notifications, photos, or other content). We treat that information as confidential

   and do not share it except as required by law.

   Screenshots or device access are used only with permission.

10. Client Responsibilities

    You understand and agree that it is your responsibility to:

     Maintain backups of your important data.

     Monitor your financial accounts for fraud.

     Keep your passwords secure.

    If you suspect identity theft or fraud, you should contact your bank, credit card provider, or local

    authorities immediately.

11. No Guarantees

    Kind Cyber does not guarantee that your devices or accounts will be fully protected from

    hacking, scams, fraud, or identity theft.

    Kind Cyber provides support, consultancy, and guidance based on the information available

    during the session.

12. Reasonable Use

    This subscription is intended for reasonable personal use by the Client’s “household,” defined

    as the primary Client and that Client’s spouse or domestic partner who resides at the same

    address.

    If your usage becomes excessive, inappropriate, or abusive (including repeated emergencylevel

    demands or repeated requests outside the scope of your subscription or this Agreement),

    Kind Cyber may require plan upgrade, additional fees, or may terminate your subscription.

13. Term & Billing

    Your subscription begins on the Effective Date and continues monthly.

    You authorize Kind Cyber to charge your credit, debit card, or other payment method for

    subscription fees as they become due. If any payment fails, Kind Cyber may suspend services

    until payment is successfully processed.

    13.1. Free Trial & Automatic Paid Enrollment: If you signed up for a 30-day free trial, your

    payment card will not be charged for subscription fees during the 30-day trial period. Upon the

    expiration of the 30-day trial period, your trial will automatically convert into a paid

    monthly subscription.

    Your payment card on file will be charged the monthly subscription rate of your selected plan

    starting on Day 31, and will continue to be billed monthly unless canceled in accordance with Section 14.1

14. Cancellation

    You may cancel your subscription at any time by providing notice to Kind Cyber. If you cancel,

    your service will remain active through the end of the current paid billing period. Unless

    otherwise required by law, subscription fees are non-refundable once billed.

    14.1. Canceling During the Free Trial: You may cancel your subscription at any time during

    the 30-day free trial without penalty or further financial obligation. To avoid being charged for a

    paid monthly subscription, you must request cancellation at least twenty-four (24) hours

    before the end of your 30-day trial period.

    If you cancel during the free trial, your service and support access will terminate immediately

    upon cancellation.

15. Termination by Kind Cyber

    Kind Cyber may terminate this Agreement immediately if:

     the Client threatens or harasses Kind Cyber staff,

     the Client uses the service for illegal purposes,

     the Client repeatedly refuses to follow reasonable safety guidance,

     payment is not received when due, or

     Continued service would create unreasonable risk.

    If Kind Cyber terminates service for nonpayment or misconduct, no refund will be issued.

16. Changes to This Agreement

    Kind Cyber may update this Agreement from time to time to improve clarity or adjust services. If

    we make material changes, we will provide advance notice before the changes apply.

17. Limitation of Liability

To the fullest extent allowed under Virginia law:

 Kind Cyber is not responsible for losses caused by third parties, including scammers,

hackers, device manufacturers, software companies, internet providers, or email

providers.

 Kind Cyber is not responsible for any indirect or consequential damages, including loss

of money, loss of data, identity theft, or lost access to accounts.

If Kind Cyber is found legally responsible for any claim, Kind Cyber’s maximum total liability will

not exceed the total amount you paid to Kind Cyber in the three (3) months before the event

giving rise to the claim.